If for any reason you are not completely satisfied with your purchase, we offer a full refund or exchange within 35 days of the shipping date.
The items must be unworn and unused in original Jadeite Atelier Ltd packaging within 35 days of the shipping date. All returns and exchanges must be shipped with the shipping costs paid in full by the customer. Shipping fees are not refundable unless the item is defective.
For hygiene reason, earrings and personalized/custom pieces are non-refundable and non-exchangeable, except in the case of defects. Gift cards are also non-returnable.
If the order amount falls under the requirement for free shipping after the refund is claimed, designated flat rate shipping fee will be deducted from the final refunded amount.
We offer a one-time exchange policy for each order. The customer is responsible for returning the item(s) back to Jadeite Atelier Ltd and prepay the new shipping fee of the exchange item(s).
Only regular priced items may be refunded. Discounted items (sales items and/or orders with coupon code) cannot be refunded, unless they are defective or damaged.
Our prices change in response to trends and demand from the consumer. As such we are not able to refund the difference.
If you are shipping an item over US$40, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
All returned goods will be inspected upon arrival. Returns that are not in original condition, without original receipt or packaging, outside of this time frame, or unauthorized returns cannot be accepted.
Please notify us via email with your order number, name of item(s) to be refunded or exchanged, and reason for return. We will send you an email with the return instructions shortly after.