Shipping

We are currently offering FREE shipping for all orders for both local and international destinations.

 

Shipping in Hong Kong

Orders will generally be dispatched within 2 business days of receipt. Please allow 1-3 business days for arrival following the dispatch of your order.

 

Shipping Times

1-2 weeks for orders within Asia-Pacific Regions.*
2-3 weeks for orders to Rest of the world.*

We will send you an email with the package tracking number once the order has shipped.
*Custom products may take longer.

 

Lost Package

If your package is lost in transit, please email us immediately at info@jadeite-atelier.com and we will try our best to solve the issue. If the item has not been marked delivered and has not arrived within 45 days of the shipping date, we will replace your order free of charge.

Your satisfaction is our commitment.

Please note that Jadeite Atelier Ltd is not responsible for lost or stolen items once declared 'Delivered' by the courier.

 

Import Taxes & Duties

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in the purchase price and are the responsibility of the customer. Please refer to your local postal service for rates.